What’s the return policy?

Curated, made-to-order, or custom pieces are always FINAL SALE — no refunds, no exchanges. All 14k solid gold items are considered made to order, and custom or curated items will be marked final sale. For all other items, we will accept unworn and in their original packaging, showing no signs of having been worn or used, if the request is submitted within 10 days of delivery for an exchange, store credit, or refund. Customers are responsible for round-trip shipping costs. Returns will not be accepted after ten days. If you would like to exchange or return an item, please email returns@sisterhomage.com to begin the process. No returns or exchanges will be accepted without prior authorization.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Email returns@sisterhomage.com to begin the process.

 

How do I make a return?

If you would like to exchange or return an item, please email returns@sisterhomage.com to begin the process. No returns or exchanges will be accepted without prior authorization.

 

My piece broke, will you repair it?

We take great care to ensure our jewelry is made to last, and we stand behind the quality of our pieces. If any damage or breakage occurs, please email info@sisterhomage.com, and provide us with photos of what needs to be repaired. We will assess this on a case-by-case basis.  

Can I exchange my piece for a different size?

To initiate an exchange, email returns@sisterhomage.com, and we will follow up with more info. Custom and made-to-order pieces are final sale and cannot be returned or exchanged.